One.com Reviews

LEAVE or if your a new customer cancel

20 years I've been with them and they are just bad. I'm trapped and cannot leave.

I only use the email domain and have not experienced any problems. The only problem with one.com is that they raised prices at a high rate. They introduced all sorts of features to excuse the high cost but I don't need and don't use these features.

Supernice costumer service. Very helpful. Intelligent, understanding and available. What else could you need?

If one wishes to cancell one's subscription, they make it very, very dificult. Human contact is almost imposible. The one email contact with a live human was rude and condencending. I am now going to be billed for an account that I no longer want

keeping up on any problems that we may have and solving them quickly and professionally in a timely manner.

At der opstår problemer med at få vist mail eller sider, er en ting, men den reelt ikke-eksisterende support, stjæler tid og skaber enorm irritation. Ubrugelige åbningstider. Ingen mulighed for personkontakt, for "vi oplever i øjeblikket mange henvendelser,,,," er standardbeskeden, igen, igen, igen, igen....... jeg har været kunde siden den spæde start af One.com for næsten 20 år siden og det er kun blevet ringere og ringere.

English:
Having problems displaying mail or pages is one thing, but the really non-existent support steals time and creates enormous irritation. Useless opening hours. No possibility of personal contact, because "we are currently experiencing a lot of inquiries,,,," is the standard message, again, again, again, again....... I have been a customer since the early days of One.com almost 20 years ago and it has only gotten worse and worse.

Great services, no majore issues in more than 15 years.
And for the few issues I had, never blocking, they were all fixed super fast.
Without even mentionning the live chat 7d/7

Had an issue with some important emails bouncing back stating they did not pass authentication. Managed to online chat with a very helpful lady called Cherry and she guided me through my DNS Zone option stuff and gave me some addresses to update records. Basically I have no idea what this all means but she was patient and clear with her instruction. Very pleased with the interaction.

I have used ONE.com web hosting services for over 10 years. Everything works like it should and you get prompt response when you have questions (mostly how to do things and not because of malfunction... so they are also good at educating customers and users).

One.com just contacted me demanding money for website hosting & email that was discontinued 6 months ago and settled in full. Now they are threatening me with extra costs 200 days after our last contact. Useless. Definitely would not recommend them.

One.com has excellent live chat support, but today, I needed to change the ownership of three domains, and I was able to find the information I needed through a bot without even talking to a human being (which in general is nice, of course). Time saved and problem solved. 5/5

Response was almost instant, a couple of screenshots of the settings into the chat screen, some positive feedback and a kind request to wait a couple of minutes while a Tech would be consulted. did not even have the time to get my Tea! Solved my issue with mailing in 3 minutes.

Excellent Chat session with Carmen, she stayed on chat with me for 3 hours and we finally resolved my problem. She sent me prompts and gave me ideas on how to reach my goal, overall excellent, excellent. The only problem I see is the time I was required to wait for the chat to begin. Probably close to an hour.

Poor, poor service and rip-off company. Email recovery did not work for me so I could even get started. The 24/7 support is not maned, therefore contacting them is not possible, DO NOT USE THIS COMPANY. Their Facebook comments are full of complaints. This is a SCAM company, that unfortunately is preying on inexperienced web owners.

They offer very good prices and services. It is the one that offers me the most space.
The attention is very good and they are involved until the end. The only thing is that they take a little longer to serve, but I think it's because of the increase in customers.